Commitment to Standards in Fundraising Practice

Slí Eile is fully committed to achieving the standards contained within the Statement of Guiding Principles for Fundraising to ensure full accountability and transparency to all our donors.

The Statement exists to:

  • Improve fundraising practice;
  • Promote high levels of accountability and transparency by organisations fundraising from the public;
  • Provide clarity and assurances to donors and prospective donors about the organisations they support.
  • Slí Eile have considered the Statement and believe we meet the standards it sets out.

Read more about the Fundraising Principles.

We welcome your feedback on our performance via any of the contact points provided (see below)

Public Compliance Statement

  • Slí Eile is committed to complying with the Statement for Guiding Principles for Fundraising and has formally discussed and adopted the Statement at a meeting of the committee.
  • Slí Eile has a Donor Charter which is consistent with the Statement of Guiding Principles for Fundraising.
  • Slí Eile regularly monitors compliance with the Statement of Guiding Principles for Fundraising.
  • Slí Eile considers the Statement of Guiding Principles for Fundraising when planning all fundraising activity.
  • Slí Eile provides honest, open and transparent disclosure when fundraising from the public.
  • Slí Eile has appointed a member of the governing body and/or a senior member of staff to be responsible for compliance with the Statement of Guiding Principles for Fundraising.
  • Slí Eile ensures that fundraising staff are provided with information and training on the Statement of Guiding Principles for Fundraising and its implementation.
  • Slí Eile has a feedback and complaints procedure consistent with the Statement of Guiding Principles for Fundraising.
  • Slí Eile ensures that all donations are tracked and recorded and complies with data protection requirements.
  • Slí Eile is accessible to the public through a number of readily available contact options.

Donor Charter

As a volunteer organisation seeking donations from the public we, Slí Eile aim to comply with the Statement of Guiding Principles for Fundraising;

Our pledge is to treat all our donors with respect, honesty and openness.

We commit to being accountable and transparent so that donors and prospective donors can have full confidence in Slí Eile.

We promise we will effectively apply your gifts to us for their intended purposes.

We commit that you, our donors and prospective donors will:

  • Be informed of Slí Eile’s mission, and of the way Slí Eile intends to use donated resources.
  • Be informed of the identity of those serving on Slí Eile’s committee, and that the committee will exercise prudent judgement in its stewardship responsibilities.
  • Have access to Slí Eile’s most recent set of accounts.
  • Be assured your gifts will be used for the purposes for which they were given.
  • Receive appropriate acknowledgement and recognition.
  • Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law.
  • Expect that all relationships with individuals representing the charity will be dealt with professionally.
  • Be informed that those seeking donations are volunteers.
  • Have easily available the agreed procedures for making and responding to complaints.
  • Receive prompt, truthful and forthright answers to questions you might have of Slí Eile.

Handling Feedback and Complaints

Slí Eile is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve.

Slí Eile welcomes both positive and negative feedback. Therefore we aim to ensure that:

  • it is as easy as possible to make a complaint;
  • we treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response;
  • we treat it seriously whether it is made by telephone, letter, fax, email or in person;
  • we deal with it quickly and politely;
  • we respond accordingly – for example, with an explanation, or an apology where we have got things wrong, and information on any action taken etc;
  • we learn from complaints, use them to improve, and monitor them at our Committee.

If you have feedback or a complaint:

If you do have a complaint about any aspect of our work, you can contact Joan Hamilton in writing or by telephone.

Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.

Write to:

Joan Hamilton

Slí Eile Farm, Burton Park,

Churchtown, Mallow,

Co. Cork

Tel: +353 (63) 70435

Email: joan@slieile.ie

Disclosure

Anyone fundraising on behalf of Slí Eile must ensure that prospective donors are aware that they are volunteers.